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Sunday, November 08, 2015

ALWAYS READ THE SMALL PRINT! Is the Council much hyped energy deal worth a light? You decide


  When you sign up for 'Peterborough Energy' with the Council - its actually with an outfit called OVO based in Bristol... You also sign up for this lot. Anything in red below should really concern you.

1. Introduction

1.1. “We” means Peterborough Energy brand, a brand name belonging to Peterborough City Council and licensed by OVO Electricity Limited (when we are selling you electricity) or OVO Gas Limited (when we are selling you gas). Related expressions like “us” or “our” should be read accordingly. Our address is 1 Rivergate, Temple Quay, Bristol BS1 6ED.
1.2. “You” are the person who either signed-up to take a Supply from us, or is the owner/occupier of premises at which a Supply is being taken from us.
1.3. “Direct Debit” means either a Flexible Direct Debit or a Standard Direct Debit.
1.4. A “Fixed Plan” is our Peterborough Energy Fixed plan or Peterborough Energy PAYG plan.
1.5. “Flexible Direct Debit” is a Payment Method where you are allowed to set the amount of your direct debit between 75% and 150% of the Recommended Direct Debit.
1.6. The “Payment Method” is the way you choose to pay your bill under clause 5, which could be Standard Direct Debit, Flexible Direct Debit, Prepayment Meter, cash, cheque or postal order.
1.7. “PAYG Plus” enables you to top up your Smart Meter by text, app or online.
1.8. “Peterborough Energy Variable” means our current variable tariff of that name. This is an evergreen tariff under which the prices are subject to change on 30 Working Days’ notice from us.
1.9 “Prepayment Meter” means a meter that has to be topped-up in advance using a prepayment card or prepayment key provided by us, whether or not the meter is being used to recover an overdue debt. If you have signed up to our Peterborough Energy PAYG plan, your Prepayment Meter will normally be a Smart Meter in “smart” mode (see section 3.3 below).
1.10. Your “Recommended Direct Debit” is the amount shown as the recommended direct debt in My Account.
1.11. A “Security Deposit” is an amount that we might ask you, in certain circumstances, to pay as security for payment of charges under this contract. It isn’t put towards your bill unless you don’t pay on time, and it’s kept in an account separately from our money but mixed in with other customers’ Security Deposits.
1.12. A “Smart Meter” is a meter that contains a mobile SIM card, and when in “smart” mode allows us to communicate directly with the meter for a number of purposes including: monitoring and billing, updating your tariff, and disconnecting or reconnecting the meter (where we’re allowed to do so by law).
1.13. “Standard Direct Debit” is a Payment Method where we set the amount of your direct debit.
1.14. The “Supply” is the sale by us to you of gas or electricity via a gas transportation network or an electricity distribution network (as applicable), and related expressions should be construed accordingly.
1.15. A “Working Day” is any day other than a Saturday, a Sunday, Christmas Day, Good Friday or a bank holiday.

2. Starting your contract with us

2.1. Your contract starts from when we agree to take over your Supply, or when you start to take a Supply from us: whichever happens first. Sometimes, the Supplies of gas and electricity can start at different times. If that happens, the contract will start for gas and electricity separately, on the date when you started to receive the relevant Supply from us.
2.2. You promise that:
2.2.1. You either own or live in the property where the Supply will be made and you’re allowed to sign up to this contract.
2.2.2. The property where the Supply will be made is connected to mains gas or electricity, or both.
2.2.3. You’ll be using the Supply for domestic purposes.
2.3. You can cancel your Fixed Plan contract during the first 14 days after it starts the (“Cooling Off Period”). You can do this by email or phone. 

3. When you switch to us 

3.1. You agree that we’re allowed to tell your existing supplier to end your contract with them and to switch the Supply to us.
3.2. We’ll begin the Supply as soon as possible after you sign-up and we’ll let you know when we expect this to happen. The start date for your Supply is an estimate and may be changed for reasons outside our control. We can also change the start date for the Supply if we don’t have all the information we need to complete your switch (including the answers to any questions we’ve asked you about it) or you ask us to start making the Supply at a later date. If you’ve signed up to our Peterborough Energy PAYG plan, we may not be able to start your Supply until your Prepayment Meter is installed (see section 3.3 below). If the start date for your Supply changes, we’ll do our best to let you know the reason for the delay and when we estimate the new start date to be.
3.3 If you’ve signed up to our Peterborough Energy PAYG plan:
3.3.1 You agree that we can enter your property and install a Prepayment Meter. We’ll install your Prepayment Meter on a date we agree with you, which will normally be no later than 21 days after your Cooling Off Period ends (see clause 2.3), unless you agree a later date. If you agree a later date, you’re also agreeing that the Supply won’t begin until at least that date.
3.3.2 We can cancel the agreed appointment for installation of your Prepayment Meter if we don’t have all the information we need for the installation (including the answers to any questions we’ve asked you about it) or for reasons beyond our control. If the installation appointment for your Prepayment Meter is cancelled, we’ll do our best to let you know the reason for the cancellation and seek to agree a new installation date with you, which may be after the 21 days referred to in clause 3.3.1.
3.3.3 You agree not to cancel or reschedule your installation appointment without giving us 2 Working Days’ notice. If you don’t give us notice, you must pay us a cancellation charge if we ask you to. If there’s no-one aged 18 or over in the property when we attend to install your Prepayment Meter, we can treat this as you having cancelled your appointment without notice.
3.3.4 You must pay us for any work we carry out beyond that normally required to provide, configure, install or operate a Smart Meter or other Prepayment Meter in accordance with normal industry standards. We’ll tell you the charges before we do the work and we won’t start the work until you’ve paid us. You must also pay us extra charges (which we’ll notify to you) if you ask us to install a Smart Meter that exceeds the specification currently approved by the Secretary of State; we won’t install the meter until you’ve paid the extra charges.
3.3.5 We may agree to take over your Supply before your Prepayment Meter is installed if you already have a meter that is compatible with our Peterborough Energy PAYG plan. You acknowledge that if we do this, we can charge you (or deduct from your charges as appropriate) an amount to reflect the costs of using your existing meter until your Prepayment Meter is installed. This will change the unit rate and standing charge on your tariff to our current PAYG Energy rates Once your Prepayment Meter is installed you will be returned to your chosen PAYG Energy tariff for the remainder of your Fixed Plan.
3.3.6 Your Smart Meter won’t automatically share information with us. The documentation given to you when the Smart Meter is installed will show how to “opt in” to information sharing. You acknowledge that unless you “opt in”, certain functions may not be available using your Smart Meter.
3.3.7 And you’ve only asked us for a Supply of either gas or electricity, you authorise us to contact your other gas or electricity supplier (as applicable) so we can discuss the best way to install your Prepayment Meter.
3.3.8 And for some reason we can’t install a Smart Meter for gas, we’ll still make the Supply for both fuels but we’ll install a gas Prepayment Meter that isn’t a Smart Meter. We’ll let you know if this happens. Unfortunately, if we can’t install an electricity Smart Meter, we can’t install a gas one.
3.3.9 You agree we can turn off your gas and/or electricity supplies in order to install your Prepayment Meter, and that it’s your responsibility to ensure any gas and/or electricity appliances are switched off so that they are not damaged when the supplies are switched off or restarted.
3.3.10 And we can’t get your Smart Meter to work in “smart” mode, we may decide to operate it without “smart” mode enabled. If we can’t get your Smart Meter to work at all, we can put your original meter back instead. However, if we’re replacing your original meter because it’s too old, we’ll replace it with a newer version.
3.3.11 We’ll also provide you with an in-home display (“IHD”) or a customer access device (“CAD”). If the IHD or CAD stops working within 12 months of our providing it to you, we’ll repair or replace it without charge provided it didn’t stop working because of something you did, or failed to do. Otherwise, you must pay us the amount we invoice you for replacing or repairing your IHD or CAD.
3.4. We aren’t responsible for any charges you have to pay your old supplier because the start of your Supply is delayed for reasons given in clauses 3.2 and 3.3 above. You are responsible for any termination fees payable to your old supplier.
3.5 If you’ve got, or are diagnosed with, a medical condition that means you have to use any electrical medical equipment, you must let us know as soon as possible. If you sign up to our Peterborough Energy PAYG plan, it is your responsibility to ensure that you do not run out of credit on your Prepayment Meter and that your Prepayment Meter does not disconnect itself.

4. Paying for the Supply 

4.1. Up to date information on all our tariffs can be found at
www.ovoenergy.com/peterboroughenergy/tarifftable
4.2. You are responsible for paying for the Supply until your contract with us ends.
4.3. If you have a meter other than a Prepayment Meter, you must pay the amount shown on your bill in accordance with your chosen Payment Method. We’ll calculate your bill using:
4.3.1. The gas/electricity you’ve consumed in kilowatt hours (kWh),
4.3.2. A standing charge, for each “meter point reference number” or “meter point administration numbered” registered to your property,
4.3.3. If you’re on a Fixed Plan, the charges that applied to your Fixed Plan on the date you signed up,
4.3.4. If you’re on our Peterborough Energy Variable plan, the charges that applied to Peterborough Energy Variable for the period in which you consumed the gas/electricity.
4.3.5. Any up-to-date meter readings you’ve given us or, if you haven’t given us an up-to-date meter readings, estimated meter readings (using industry standard methods).
4.4. If you have a Prepayment Meter, you must top-up your meter in advance in order to receive the Supply. The amount you top-up by will be reduced based on:
4.4.1. The gas/electricity you’ve consumed in kilowatt hours (kWh),
4.4.2. A standing charge, for each “meter point reference number” or “meter point administration numbered” registered to your property,
4.4.3. If you’re on a Fixed Plan, the charges that applied to your Fixed Plan on the date you signed up,
4.4.4. If you’re on our Peterborough Energy Variable plan, the charges that applied to Peterborough Energy Variable for the period in which you consumed the gas/electricity.
4.5. If you’re using a Prepayment Meter:
4.5.1 We can add £0.1361/day to your chosen tariff to reflect the cost of the Prepayment Meter (except if you’re already on PAYG Energy, where it is built into the tariff).
4.5.2 And you are not signed up to PAYG Plus, you can top-up by a minimum of £5 and a maximum of £49 per transaction. If you are signed up to PAYG Plus, you can top-up by a minimum of £10 and a maximum of £99 per transaction.
4.5.3 We will get charged a transaction fee every time you top-up. You must pay us that transaction fee back if we ask you to.
4.5.4 You must pay for a replacement top-up card if yours is lost or damaged, and we will tell you the cost in advance.
4.5.5 And your top-up card isn’t working, or has been lost, you must use the 20-digit code you were given when you purchased your credit in order to top-up your meter (or you can contact us to remind you of the code).
4.6. We’ll add VAT to all our charges at the appropriate rate.
4.7. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We’ll tell you what this amount is at the time, and we’ll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we’ll refund the payment to you.
4.8. If we ask you to, you must pay us any reasonable costs we have to pay because you failed to meet the terms and conditions of this contract.

5. Payment Options

5.1. You can choose to pay by any Payment Method on your chosen plan, except that the Peterborough Energy PAYG plan requires you to have a “smart” Prepayment Meter. If you sign-up to the Peterborough Energy PAYG plan, you acknowledge that you are asking to pay by “smart” Prepayment Meter.
5.2. If you are not following the rules for your chosen Payment Method, we can change your Payment Method without your permission after 7 Working Days’ notice.
5.3. If you’re having trouble paying for your Supply or repaying any debt, you should contact us immediately to discuss ways to save money and the payment options available to you.
5.4. If you agree to pay by Flexible Direct Debit:
5.4.1. You must already be one of our customers and have received at least one bill from us.
5.4.2. You won’t be able to have “statements on demand”.
5.4.3. You must pay us by direct debit in advance each month for the Supply.
5.4.4. Your direct debit must be for an amount between 75% and 150% of the Recommended Direct Debit.
5.4.5. Your direct debit amount will be shown on your bill, and you agree to contact us before the direct debit is taken from your bank account if you believe your bill is incorrect.
5.4.6. We will issue your bill at least 10 Working Days before the direct debit is due to come out of your account, but we can still take the direct debit to cover the amount of your bill even if your bill is late.
5.4.7. We will carry any credit balance forward to the next month’s bill.
5.4.8. You must give us an up-to-date meter reading for the Supply every 90 days.
5.4.9. You must keep your account in credit (by paying in advance) or owe us less than half of what we’ve calculated as being your expected annual bill.
5.5. If you agree to pay by Flexible Direct Debit and your bill is for more than your direct debit amount, we will use any credit balance in your account to pay the difference. If there is still an amount outstanding on the bill after we use your account’s credit balance, we can increase the amount of your direct debit to cover the difference (but the amount of your direct debit will never be more than 150% of the Recommended Direct Debit). If there is still an amount outstanding on your bill after we increase the amount of your direct debit, the outstanding amount will be carried forward to the next month’s bill.
5.6. If you agree to pay by Flexible Direct Debit and we have to increase your direct debit to 150% of your Recommended Direct Debit three months in a row, we can change your Recommended Direct Debit – this will affect the range of direct debit amounts you can select.
5.7. If you agree to pay by Standard Direct Debit:
5.7.1. You agree to pay us by Direct Debit in advance each month for the Supply.
5.7.2. Your Standard Direct Debit amount will be based on the amount of energy we think you’ll use during your contract, and we can increase the Standard Direct Debit amount by up to 25 % to cover additional usage in the winter months.
5.7.3. We aim to review your Standard Direct Debit at least twice a year, to make sure you are paying enough to cover the energy you use, or offer to reduce your Standard Direct Debit if it’s too high. We will not reduce your Standard Direct Debit payments unless we have up to date meter readings for your account.
5.7.4. During the winter months, we may increase the amount of your Direct Debit to an amount that we reasonably anticipate will cover your bill.
5.7.5. Your direct debit amount will be shown on your bill, and you agree to contact us before the direct debit is taken from your bank account if you believe your bill is incorrect.
5.7.6. We will issue your bill at least 10 Working Days before the direct debit is due to come out of your account, but we can still take the direct debit to cover the amount of your bill even if your bill is late.
5.7.7. We will carry any credit balance forward to the next month’s bill.
5.7.8. You must give us an up-to-date meter reading for the Supply every 90 days.
5.8. If you agree to pay by cash, cheque or postal order:
5.8.1. We can ask you to pay a Security Deposit before we begin to process your switch from another supplier and/or begin your Supply. Your contract with us won’t come into effect until we have received the Security Deposit in full. We may refuse to start the Supply until the Security Deposit is paid, or we may stop Supply if we have to use the Security Deposit to pay one of your bills. If the start date of your Supply is delayed because you have not paid the Security Deposit, we aren’t responsible for any charges you have to pay your old supplier.
5.8.2. You can pay using a Prepayment Meter if you would prefer not to give a Security Deposit.

5.8.3. The amount of Security Deposit we ask for will depend on your individual circumstances but will normally be 2 times what we think is the likely value of your monthly bill.

5.8.4. You must pay your bill in full within 30 days of the date shown on the bill.

5.9. If you don’t pay your bill on time:

5.10.1. We can add the amount of your debt to your next bill.

5.10.2. And we change your Payment Method to a Prepayment Meter, we can add £0.1361/day to your bill to reflect the cost of the Prepayment Meter and we can deduct a contribution towards your debt from any amounts you top-up by.

5.10.3. And your Payment Method is Standard Direct Debit or Flexible Direct Debit, we can charge you £15 for the first missed payment and £25 for each missed payment after that.

5.10.4 You must pay us any bank charges that we have to pay because of cancelled or failed payments.
5.10.5. We can install Prepayment Meters at your property under warrant from the Magistrates’ Court (or Sheriff Court in Scotland) without your permission.
5.10.6. We can temporarily suspend or permanently disconnect the Supply under warrant from the Magistrates’ Court (or Sherriff Court in Scotland) without your permission.
5.10.7. We can charge you interest at 4% per year above the current Bank of England bank rate, which will be charged on the total amount you owe (including VAT) until you pay the overdue amount plus interest.
5.11 If you have a Prepayment Meter and it has a negative balance:
5.11.1. We can deduct a contribution towards your debt from any amounts you top-up by.
5.11.2 And you’ve used up your emergency credit, you must top-up so that the meter is in credit by at least £1.00 (plus the amount of any debt repayment amount) before the Supply will re-start.
5.11.3 You acknowledge that your meter will disconnect itself.
5.12. If you would like a refund:
5.12.1. Our Refund Policy (www.ovoenergy.com/refundpolicy) will apply.
5.12.2. We can increase your Standard Direct Debit or Flexible Direct Debit payments to cover the energy we think you’ll use during the winter months.

6. Interest Reward 

6.1. The Interest Reward is only available to customers that pay in advance by Standard Direct Debit or Flexible Direct Debit.
6.2. The Interest Reward is currently calculated as 3% per year and is awarded for each date you are in credit, using the amount of any credit that will be left in your account after you’ve paid your bill.
6.3. We’ll calculate the Interest Reward whenever we produce your bill and we’ll automatically credit the Interest Reward to your account.
6.4. We can change the calculation of the Interest Reward, and can withdraw it entirely, at any time.
6.5. We can’t retrospectively increase the amount of Interest Reward we’ve paid if you ask us to issue a new bill (eg. you give us an updated meter reading).
6.6. Your Interest Reward is capped at 12 times the amount of your current direct debit amount.
6.7. You’ll only receive Interest Reward while you’re taking a Supply – it’s part of your energy contract. You mustn’t make payments into your account just to receive the Interest Reward.
6.8. If we think you’re making payments into your account just to receive the Interest Reward, we’ll refund the extra amounts to you and we may withhold payment of the Interest Reward on those amounts.

7. Moving house

7.1. If you’re moving and you ask us to provide a Supply at your new home, we’ll cancel your existing contract with effect from the day you move out. We’ll then set up a new contract for the new property, which will take effect from the date you move in.
7.2. If you’re moving house but you don’t ask us to provide a Supply at your new home, your contract will be cancelled on the day you move out (if you tell us at least two Working Days before you move). If you tell us after you’ve moved, your contract will be cancelled two Working Days after you tell us. If you don’t tell us you’re moving, your contract will be cancelled when the new owner or occupier starts taking a Supply at the property.
7.3. If you’re moving house, you must tell us within 28 days after you move out.

8. Changes to your Contract

8.1. We can change your contract if we think it’s necessary to comply with the law or any rules, orders or guidance that we are legally required to follow.
8.2. We can change your contract for legitimate business reasons.
8.3. We will not change the prices you pay under your contract while you are on a Fixed Plan.
8.4. If we make changes to this contract that are disadvantageous to you, we will give you 30 Working Days’ notice to let you know about the changes. If you do not agree with the changes, you can switch to another supplier or start a new plan with us. This doesn’t apply if we change your Payment Method in accordance with this contract or if you automatically move onto our Peterborough Energy Variable plan. If we hear from your new supplier within 20 Working Days after the change takes effect, or if you enter into a new plan with us in the same period, we’ll keep your prices the same until you switch or start the new plan (as applicable).
8.5. If you’re switching for any reason, we can block the switch if you owe us more than £200 unless your new supplier agrees to take on the debt or if you pay us within 30 Working Days of receiving notice that we’ve blocked your transfer.
8.6. If you ask us, we can add another person to your contract so that they can administer your account on your behalf. We can’t make that person financially responsible for your Supply unless they agree to it and they tell us themselves.
8.7. If you’re not using the Supply for domestic purposes, or if you use more than 73,200kWh of gas per year, we can automatically move you onto what we consider is the appropriate non-domestic tariff.
8.8. If you are on our Peterborough Energy Variable plan and we withdraw it from new and renewing customers, we may move you onto new tariff that is open to new and renewing customers provided that tariff is at least as cheap as the Peterborough Energy Variable plan.

9. Cancelling your contract early

9.1. If you’re not switching, you can still end your Fixed Plan contract early by letting us know 28 days before you want the contract to end. By law, you’ll automatically move onto a contract for our variable Peterborough Energy Variable plan at the end of the 28 days, unless you’re switching (see clause 9.2 below).
9.2. If you’re switching, you don’t need to tell us yourself - your new supplier will contact us to cancel your contract on your behalf under Ofgem rules.
9.3. We can end your Fixed Plan contract early if you don’t pay your bills or don’t follow the rules in this contract. If this happens, we have to move you onto a contract for our Peterborough Energy Variable plan (under Ofgem rules).
9.4. If you agree to pay by Standard Direct Debit or Flexible Direct Debit and then cancel your direct debit, we can end your Fixed Plan contract early. If this happens, we have to move you onto a contract for our variable Peterborough Energy Variable plan (under Ofgem rules).
9.5. We can end your Fixed Plan contract early by giving you 28 days’ prior written notice. If this happens, we have to move you onto a contract for our variable Peterborough Energy Variable plan (under Ofgem rules).
9.6. You can switch away from the Peterborough Energy Variable plan at any time.
9.7. If Ofgem gives a “Last Resort Supply Direction” to a gas or electricity supplier other than us in relation to your premises, this contract will end automatically in relation to the fuel specified in the relevant “Last Resort Supply Direction”.

10. What happens at the end of your Fixed Plan? 

10.1. If your Fixed Plan ends and you haven’t asked us for a new Fixed Plan, we will automatically transfer you to our Peterborough Energy Variable plan until you switch to a new supplier or you start a new Fixed Plan with us. If we hear from your new supplier within 20 Working Days after the change takes effect, or if you enter into a new plan with us in the same period, we’ll keep your prices the same until you switch or start the new plan (as applicable).
10.2. If your Fixed Plan ends and you’ve asked us for a new Fixed Plan, we’ll start a new contract with you for the new Fixed Plan on the date the old one ends.

10.3. If you’ve asked for a new Fixed Plan (clause 10.2) and we lower the price of that Fixed Plan before your new contract starts, we will honour the lower prices if you contact us before the new contract starts.

11. Disconnecting the Supply

11.1. We can suspend or disconnect the Supply if you haven’t paid your bill on time, and we will re-start it as soon as possible once the bill has been paid.
11.2. If we have had to suspend or disconnect the Supply, we can ask for a Security Deposit before we re-start or re-connect it.
11.3. If we ask you, you must reimburse us for the cost of suspending or disconnecting the Supply, as well as the cost for re-starting or re-connecting it.

12. What we’re responsible for

12.1. This contract doesn’t exclude any liability that we aren’t allowed to exclude by law.
12.2. Our liability (including for negligence) is limited to £10,000 for each unconnected event that we’re directly responsible for, or £10,000 in total for any connected series of events that we’re directly responsible for, and which has caused you loss or damage.
12.3. We aren’t liable for any loss or damage (including negligence) that we couldn’t reasonably have expected would result from breach of this contract at the time you entered into it.
12.4. If we’re liable for a loss caused by a gas transporter or electricity distributor, our liability (including for negligence) is limited to the amount we’re entitled to recover from them on your behalf.
12.5. If we’re required to take action under our gas supply licence, electricity supply licence or any other rules that are binding on us, we won’t be in breach of this contract.
12.6. We can’t guarantee that the Supply will be uninterrupted.

13. Using personal information 

13.1. We both agree that we can use your personal data in accordance with our Privacy Policy, which you can find here http://www.ovoenergy.com/privacy-policy/
13.2 We may share your personal data with Peterborough City Council so that Peterborough City Council can inform you of community based services that may be of interest to you which might include debt advisory services or local community initiatives. If you don’t want us to share your data, please let us know by emailing hello@peterboroughenergy.co.uk. You can see what we may use your data for by reading through the table “Data to be shared on consenting customers” at the end of this document.

14. Emergencies and safety

14.1. If you have a gas emergency, you must report it on 0800 111 999.
14.2. If you have an electricity emergency, you must report it to your local electricity distributor – their contact details are here www.ovoenergy.com/peterboroughenergy/help/
14.3. You mustn’t use the Supply in any way that endangers people or property, or that could interrupt the gas supply of any other property.
14.4. We can restrict the Supply if we think you are using it in a way that is unsafe or if we are required to by any legal or other requirement that is binding on us.

15. National Terms of Connection 

15.1. Your supplier is acting on behalf of your network operator to make an agreement with you. The agreement is that you and your network operator both accept the National Terms of Connection (NTC) and agree to keep to its conditions. This will happen from the time that you enter into this contract and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from, your home or business. If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF: phone 0207 706 5137, or see the website at www.connectionterms.co.uk. 

16. Other conditions

16.1. We can transfer any of our rights or obligations under this contract without your permission.
16.2. You must not transfer your rights or obligations under this contract without our permission.
16.3. If we need to serve a notice on you in connection with this contract, we will use the postal address and email address you have given us most recently.
16.4. If we post a notice to you in connection with this contract, it will be assumed to have been delivered two Working Days after it was posted.
16.5. If we send a notice to you by hand or by email, it will be assumed to have been delivered immediately when it was delivered or sent to the most recent address we have for you (as applicable).
16.6. These terms and conditions are the entire contract between you and us.
16.7. Nothing in this contract affects our legal rights or powers.
16.8. If any part of this contract is void or unenforceable, the rest of the contract will be unaffected.
16.9. This contract is governed by the laws of England if your property is in England, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England if your property is England and by the courts of Scotland if your property is in Scotland.
 
*Data to be shared on consenting customers
OVO will be Data Collector; Peterborough Energy will be Data Processor. In some instances (i.e. standard communications relating to services; untargeted marketing, debt recovery) OVO will be contacting customers and in some instances only Peterborough Energy will be contacting customers. A joint data processing notice is recommended to ensure the correct consent is collected for both parties to be able to use. “First contact” means first collection of data.
DataUseType of contactWho will contact?Type of customer consent
Contact info
Name and addressSo Peterborough Energy can contact customer with information relevant to Peterborough Energy tariffsGeneral marketing messages which are not communicated to a specific individual; and
Using an existing customer’s data to offer alternative tariffs to that customer
OVO and Peterborough EnergyFor electronic messages – OPT IN
For other messages – OPT OUT on first contact
EmailAs aboveAs aboveAs aboveAs above
TelephoneAs aboveAs aboveAs aboveAs above
MobileAs aboveAs aboveAs aboveAs above
Customer’s previous tariff info
Supplier and tariff switching fromIn order to record which customer types are moving to Peterborough Energy tariffs. Information would be used to improve how Peterborough Energy tariffs are promoted locally.a)General marketing messages which are not communicated to a specific individual; and
b)Using an existing customer’s data to offer alternative tariffs to that customer
Peterborough EnergyFor electronic messages – OPT IN
For other messages – OPT OUT on first contact
Meter type before and after switchInformation would be used by Peterborough Energy to understand how well it is promoting tariffs to pre-payment customers and whether customers are moving to credit tariffs.a) General marketing messages which are not communicated to a specific individual
b) Using existing customer’s data to communicate directly with the customer regarding alternative tariffs (primarily communicating with customers about their tariffs and not offering ancillary or other services which are not core to delivery of the services the customer has chosen). 
Peterborough EnergyFor electronic messages – OPT IN
For other messages – OPT OUT on first contact
Payment typeInformation would be used to understand payment methodsUsing an existing customer’s data to communicate to that customer how much they have (or could have) saved. Peterborough EnergyFor electronic messages – OPT IN
For other messages – OPT OUT on first contact
Fuel type: Dual fuel or Elec only; Economy 7In order to provide customers with relevant information specific to their circumstances. For instance, relevant to electrically heated properties.Using an existing customer’s data to communicate to that customer:
Information about services similar to the services they already receive; and/or
Ancillary services which are connected to (but not a core part of) their existing services 
Peterborough EnergyFor electronic messages –
OPT IN

For other messages –
OPT OUT on first contact
     
New tariff info
Tariff switching toBasic information about who are taking up Peterborough Energy tariffs.Using an existing customer’s data to communicate to that customer:
Information about services similar to the services they already receive; and/or
Ancillary services which are connected to (but not a core part of) their existing services 
Peterborough EnergyFor electronic messages – OPT IN
For other messages – OPT OUT on first contact.
Fuel bill arrearsIn order to invite customers to access Peterborough Energy’s fuel debt serviceUsing an existing customer’s data to communicate with that customer concerning other solutions/options around fuel debt and arrears OPT IN





 
 
 



E&OE google.com/+JulianBray Tel:+44 (0) 1733 345581 IPHONE 0743 303 145 > PETERBOROUGH TRIB NEWSREEL .

P'BORO TRIB. SEARCH ENGINE

LONDON EVENING STANDARD NEWSREEL

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JULIAN BRAY AVIATION SECURITY NEWS 01733 345581 UK ISDN 01733 345020


UPDATES: Post are transmitted from a variety of remote sources, immediately published on servers in the USA, additions, updates and any corrections added later on the blog version only.


Editorial policy: WE DON'T CENSOR NEWS, we will however come down hard on lawbreakers, all forms of ASB - Anti Social Behaviour, and anyone or group who seek to disturb or disrupt our neighbourhoods and communities, or in anyway abuse, take unfair advantage or financially disadvantage our citizens.

We support the Park Farm Neighbourhood Watch and digitally carry the messages from this independently resourced Neighbourhood Watch Scheme. A scheme operated following written guidelines to us directly from the Home Office.

We are openly but constructively critical of all political parties (actual and sham), pressure groups, overbearing 'jobsworths' and those who seek to waste public funds, abuse public office, ramp up expenses, BUY VOTES and/or engage in any form of directed or robotic voting.

Whilst accepting that many in Public Office perform a valuable service and make a worthwhile contribution, there are others who are frankly rubbish. Although Julian Bray is the editor, there are several Blog administrators / correspondents who actively contribute by remote transmission to this blog.

So it could be some days before the copy (content) is seen by the Editor and properly formatted. We consider all representations and correct any facts that are clearly deficient.


OUR HUMAN RIGHT TO LAMPOON AND CRITICISE POLITICIANS

The Peterborough Tribune supports:

Reporters Without Borders (RSF) an international non-profit organisation working to defend the freedom to be informed and to inform others throughout the world.

Today, 30 years since its creation, RSF has enough experience and on-the-ground support to defend press freedom on a global scale. RSF accomplishes its work through its wide network of correspondents established in 130 countries, its 12 offices (Vienna, Brussels, Rio de Janeiro, Helsinki, Berlin, Madrid, Stockholm, Geneva, Tunis, Washington DC, London, and Paris) and its consultative status at the United Nations, UNESCO, and the Council of Europe.

As a leading defender of press freedom and freedom of information, RSF alternates public interventions and effective behind-the-scenes actions. www.rsf.org/en





THE HIGH COURT has ruled....People have a right to lampoon and criticise politicians and public officials under the Human Rights Act, the High Court has ruled.

We have the full High Court judgment, saved as a page on here. l

ampoon (lampoon) Pronunciation: /lamˈpuːn/ verb [with object] publicly criticize (someone or something) by using ridicule, irony, or sarcasm: the actor was lampooned by the press noun a speech or text lampooning someone or something: the magazine fired at God, Royalty, and politicians, using cartoons and lampoons.


Derivatives: lampooner noun lampoonery noun lampoonist noun Origin: mid 17th century: from French lampon, said to be from lampons 'let us drink' (used as a refrain), from lamper 'gulp down', nasalized form of laper 'to lap (liquid).

NUJ CODE OF CONDUCT

NUJ Code of Conduct

The NUJ's Code of Conduct has set out the main principles of British and Irish journalism since 1936.

The code is part of the rules and all journalists joining the union must sign that they will strive to adhere to the it.


Members of the National Union of Journalists are expected to abide by the following professional principles:

A journalist:

1 At all times upholds and defends the principle of media freedom, the right of freedom of expression and the right of the public to be informed

2 Strives to ensure that information disseminated is honestly conveyed, accurate and fair

3 Does her/his utmost to correct harmful inaccuracies

4 Differentiates between fact and opinion

5 Obtains material by honest, straightforward and open means, with the exception of investigations that are both overwhelmingly in the public interest and which involve evidence that cannot be obtained by straightforward means

6 Does nothing to intrude into anybody's private life, grief or distress unless justified by overriding consideration of the public interest

7 Protects the identity of sources who supply information in confidence and material gathered in the course of her/his work

8 Resists threats or any other inducements to influence, distort or suppress information and takes no unfair personal advantage of information gained in the course of her/his duties before the information is public knowledge

9 Produces no material likely to lead to hatred or discrimination on the grounds of a person's age, gender, race, colour, creed, legal status, disability, marital status, or sexual orientation

10 Does not by way of statement, voice or appearance endorse by advertisement any commercial product or service save for the promotion of her/his own work or of the medium by which she/he is employed

11 A journalist shall normally seek the consent of an appropriate adult when interviewing or photographing a child for a story about her/his welfare

12 Avoids plagiarism The NUJ believes a journalist has the right to refuse an assignment or be identified as the author of editorial that would break the letter or spirit of the code.

The NUJ will fully support any journalist disciplined for asserting her/his right to act according to the code

The NUJ logo is always a link to the home page.

(As modified at Delegate Meeting 2011)

PBROTRIB CHARTER


Rights Holder Charter
Version: January 2009 v.3
Introduction
This Rights Holder Charter (“Charter”) sets out the terms and conditions governing the relationship between Julian Bray, Park Farm Neighbourhood Watch blog entitled Peterborough Tribune (PBROTRIB) on the Blogger and other platforms, and an individual or company making a Contribution to PBROTRIB (“Rights Holder”). The purpose of this document is to ensure that the Charter terms are
incorporated into to all Contracts with each Rights Holder, so both parties areclear as to how PBROTRIB may use content. This Charter does not apply to content submitted:
· using a feature or interactive service that allows
the individual to upload to and display content on any of PBROTRIB websites
(including social sites), apps, WAP sites or any web address owned or operated
by PBROTRIB as may link to the terms accessible at
(User-Generated Content (“UGC”)); or
·
This Charter applies to all Rights Holder Contributions, except where the Rights Holder is already subject to a separate
written agreement with PBROTRIB in relation to Contributions, or where PBROTRIB
has agreed in writing to vary or amend the Charter due to exceptional circumstances. Formation of the Contract

By sending PBROTRIB a Contribution you are making
an offer to PBROTRIB to use the Contribution.’ PBROTRIB’s use of the
Contribution is acceptance of your offer and creates a Contract on the terms of this Charter. Submission of a Contribution by you is an acknowledgement that
you agree to the terms of this Charter. If you do not agree to the Charter you must email us as soon as possible to raise your objection and withdraw your
submitted Contribution, otherwise you will be deemed to have accepted the Charter terms.
Definitions
Contract: the agreement between PBROTRIB and the Rights Holder relating to the Contribution incorporating this Charter and the Special Terms (where applicable);
Contribution: material (written, audio, visual, video or audiovisual) created by the Rights Holder and will be
classified as either Material You Send Us or Material We Request From You;
Credit: for Material You Send Us “© [insert name of Rights Holder and Year]”;
Publication: means one or more publications owned or operated by PBROTRIB. Licence: the licence granted by the Rights Holder to PBROTRIB
as set out in the Licence sections of this Charter;
Personal Data: has the same meaning as provided in section 1 of the Data Protection Act 1998;
Material You Send Us: a Contribution as set out under the Material You Send Us paragraph;
Material We Request From You: A Contribution as set out under the Material We Request From You paragraph; Rights Holder: name of the of the individual or company which has created the relevant Contribution; Special Terms: written terms between PBROTRIB and the Rights Holder relating to the Contribution that are not set out in this Charter and/or vary this Charter; and User-Generated Content: content submitted by an individual through a feature that allows the individual to upload material to any of PBROTRIB websites or social sites.
Conflict with other Agreements: If there is any inconsistency between any of the provisions of this Charter and the Special Terms, the Special Terms shall prevail. To be clear, where no Special Terms are agreed in writing, the Charter will apply without variation. Sending us a Contribution –
The information Rights Holders please provide To PBROTRIB When sending us a Contribution, please provide the following information:
·
Your Full Name;
Your Full Address; and Your Contact Telephone Number and Email Address.

We will not be able to provide Credits where a
Rights Holder has not provided the relevant information.

Material You Send Us

Material You Send Us is a Contribution that is
received by PBROTRIB from a Rights Holder. The Contribution may be solicited or unsolicited. The following are examples of Material You Send Us:
PBROTRIB has seen the Rights Holders’ photograph on a third party website. PBROTRIB contacts the
Rights Holder and asks to use the photograph. (Solicited). A Rights Holder speculatively submits a range of photographs to and for PBROTRIB’s use. The Editor may or may not decide to use one or more of the photographs. (Unsolicited) Material You Send Us does not include UGC, Material We Request You To Send Us or material that is governed under any
other relationship between the Rights Holder and PBROTRIB. PBROTRIB is under no obligation to accept any Material You Send Us for review and if accepted for review is under no obligation to offer a Contract. Should PBROTRIB decide that it wishes to use the Contribution, it will be governed by the terms of this Charter. PBROTRIB is under no obligation to use the Contribution. If you wish to submit a speculative Contribution to us, please
contact the appropriate PBROTRIB title. Please note that PBROTRIB will not be able to acknowledge receipt of your Contribution and any submission is at the Rights Holder’s own risk.
Material You Send Us – Licence Terms
PBROTRIB believes that Material You Send Us is the
Rights Holder’s property and that the Rights Holder should not need to give up all its rights for the Contribution to be used by PBROTRIB. Therefore, by
sending us a Contribution, the Rights Holder grants the following irrevocable licence in perpetuity to PBROTRIB: The right to publish, reproduce, licence and sell the Contribution as part of the Publication throughout the world in the following formats:
-- the physical printed Publication;
-- in a replica layout in any electronic format of
the Publication;
-- on the website version of the Publication;
-- in any PBROTRIB apps delivering the Publication
to a reader; and
-- on any PBROTRIB social media pages.
-- The right to publish extracts or the whole of
the Publication (which may or may not include the Contribution) when promoting PBROTRIB’s business or subscriptions in media advertisement, show cards and other promotional aids. The Right to authorise The Newspaper Licensing Agency and similar reprographic rights organisations in other jurisdictions (“RROs”) to distribute or license the distribution of your Contribution throughout the world in any language(s) for RROs’ licensed acts and purposes as amended from time to time, and to keep available your Contribution through such RROs. The unlimited right to amend, edit, select, crop, retouch, add to or delete any part of the Contribution, in any format, whether electronic or otherwise, including the right to remove or amend any meta data associated with the Contribution.

The right to store the Contribution electronically.
In return for the licence granted in relation to the Material You Send Us, PBROTRIB will endeavour to provide the Credit with the Contribution. The licence granted to PBROTRIB shall survive any termination of the agreement between PBROTRIB and the
Rights Holder. Material We Request From You
Material We Request From You is a Contribution that
has specifically commissioned by PBROTRIB. PBROTRIB will contact a Rights Holder and
commission them to provide a Contribution in relation to a brief. An example of Material We Request From You is: PBROTRIB needs a photograph of a country building. PBROTRIB instructs the Rights Holder to attend the venue and take picture of the building. Material We Request From You does not include UGC, Material You Send Us or material that is governed under any other relationship between the Rights Holder and PBROTRIB . The Rights Holder will provide its own equipment and materials to fulfil its obligation for Material We Request From You. PBROTRIB is under no obligation to use the Contribution. Material We Request From You –
Assignment and Licence
PBROTRIB believes that Material We Request From You should be PBROTRIB ’s property as PBROTRIB has requested the Rights Holder’s services and instructed them to create the Contribution on its behalf. However, PBROTRIB acknowledges that the Right Holder may need a licence from PBROTRIB to
use the Contribution for limited purposes. Therefore, in submitting Material We Request From You to PBROTRIB , the Rights Holder assigns to PBROTRIB with full title, right and interest all existing and future intellectual property rights in the Contribution. In return, PBROTRIB will endeavour to give a Credit to the Rights Holder and PBROTRIB grants the Rights Holder a non-exclusive, non-transferable licence to use the Contribution in its own online and offline portfolio, provided that the following copyright notice is applied to the Contribution “©Peterborough
Tribune, used under limited licence”.
General notes about Rights: Any rights granted to PBROTRIB or the Rights Holder under this Charter shall survive termination of the Contract for any reason. Rights Holder Promises The Rights Holder promises: that it owns the Contribution and / or is (and will continue to be) authorised to grant the rights to PBROTRIB; nothing in the Contribution is blasphemous, discriminatory, defamatory, untrue, misleading or unlawful; that the Contribution complies with the NUJ Code of Professional Conduct and the Independent
Press Standards Organisations Editors’ regulations and Code of Practice; the Contribution does not contain any virus, Trojan horse, hidden computer software or similar; the Contribution does not infringe the intellectual property rights of any third party; where the Contribution contains Personal Data, all
the necessary consents in compliance with the Data Protection Act 1998 have been obtained; where the Contribution contains images of children under the age of 16, written parental consent has been obtained and can be provided on request; and maintain and comply with, at all times, the highest ethical standards in the preparation, creation and delivery of the Contribution.
Complaints In the event that a complaint is raised in relation to a Contribution, the Rights Holder agrees to co-operate fully with any internal or external investigation or process. Status. The Rights Holder is an independent contractor and nothing in the Charter shall render the Rights Holder an employee, worker,
agent or partner of PBROTRIB. The Rights Holder is responsible for any taxes/national insurance payable in relation to any services provided under the Charter.
Indemnity The Rights Holder shall keep PBROTRIB indemnified in full against all loss incurred or paid by PBROTRIB as a result of or in connection with any claim made against PBROTRIB by a third party:
arising out of, or in connection with the Contribution, to the extent that such claim arises out of the breach of this or any terms of this Charter (including any Special Terms); and for actual or alleged infringement of a third party's intellectual property rights arising out of, or in connection with the use of the Contribution except in so far as the claim arises as a result of changes made by PBROTRIB or a breach of the Licence by PBROTRIB.
Variation of the Charter No variation of any term of this Charter will be effective, unless it is set out in writing (letter, fax or email) and signed by
a relevant authorised representative of PBROTRIB. If you wish to submit a Contribution and are unable to agree with the terms of this Charter or if you
have any questions regarding this Charter, please contact a relevant authorised representative of the PBROTRIB publication.
Problems & Disputes In the event of a problem or dispute in relation to a Licence and/or in connection with this Charter, in the first instance the Rights Holder and the Editor will look to resolve the dispute amicably. Application of the Charter Unless otherwise agreed, this Charter shall be interpreted in accordance with the laws of England and Wales and English courts will have exclusive jurisdiction