WHIRLPOOL (marketed under several brands) EXPLODING DRYERS BREAKTHROUGH: OMBUDSMAN RULES
You CAN claim a refund from your credit card company for Hotpoint tumble dryers, Ombudsman rulesSOURCE: http://www.consumeractiongroup.co.uk/forum/showthread.php?470929-Whirlpool-dryer-recall-Claim-from-your-card-provider&p=4960603#post4960603
Here's what the ruling means and how you can try to claim from your credit card company.
He was confident he could rely on Section 75 of the Consumer Credit Act 1974, which says that if you pay for goods that cost between £100 and £30,000 and you pay for any of it on a credit card, the credit company is jointly liable with the retailer if anything goes wrong.
But Kris was rebuffed by the building society, which told him he couldn't have a refund because Hotpoint had acted reasonably in its offer to fix it free of charge. Unwilling to accept a fire hazard in his home for almost 12 months, he took his case to the Financial Ombudsman Service (FOS), which has now ruled Nationwide must pay up.
Its decision has led the building society to review about 30 similar cases, and given fresh hope to millions of Hotpoint and Indesit customers who are still waiting to have their tumble dryers repaired and want a refund - though the FOS told us it will continue to review claims "on a case-by-case basis".
Hotpoint tumble dryer help for full info on what to try.
In November 2015, Hotpoint's parent company Whirlpool announced a fire risk meant millions of potentially dangerous tumble dryers sold between April 2004 and October 2015 under the Hotpoint, Indesit and Creda brand names would have to be repaired.
However, many affected customers have been told they'll have to wait months for the company to send round an engineer to fix the malfunctioning machines free of charge.
MoneySavingExpert.com has been inundated with emails from concerned customers. In March, we published a guide with three tricks to try if you don't want to wait months for a repair, or would prefer a refund or replacement anyway. These were:
- Asking Whirlpool for a refund or replacement instead of a repair anyway. While the official word from the company is that it isn't offering repairs or replacements, lots of MoneySavers who've tried their luck have had success going down this road – particularly when using social media to complain.
- Going to the shop you bought the dryer from. Many MoneySavers have had success contacting the retailer and seeking a refund or replacement under the Consumer Rights Act (and the Sale of Goods Act, which applies to goods bought before 1 October 2015). See our Consumer Rights guide for more on this.
- Going to your credit card company if you paid on credit card. This involves seeking a Section 75 refund, as Kris tried – for more info on how this works and how to claim, see our Section 75 guide. Success isn't guaranteed though and MoneySavers have reported mixed results trying this – which makes the latest FOS ruling particularly significant.
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